Postage:
Please note that my turnaround after payment is a 4-5 week turnaround.
During October - November my turnaround is 5-6 week turnaround due to busy time of year.
All items are shipped out recorded and signed for only by Royal Mail. Once all items are completed and items have been shipped, Bella Bow WILL NOT accept any requests to change anything unless an item is proved to be faulty, in this case please keep hold of your receipt proof of your package and please contact me.
Returns:
Bella Bow do not refund for change of mind on your order. we will only ever refund your money back if your product is deemed to be faulty during transit or 30 days after recieving your goods. Products are always checked before they are shipped out. If anything gets damaged during transit then please keep hold of your receipt proof of your package, proof photos of damages and how the parcel arrived in, and please contact me.
Our terms and conditions simply state that all our products we sell are completely handmade and made for display purposes only. If they are played with we are not liable for any damages!
30 Day Returns Policy:
You have the legal right to a refund or replacement. If you return your faulty goods with 30 days of purchase. After the 30 days of purchase, unless agreed by the customer and the shop owner, if there are any damages we are not liable for any refund or replacement.
Questions:
If you have any questions regarding any of the above or any questions about my products, please email me at: